Shipping

HOW IS CANVAS ARTWORK PACKAGED?

Artwork on canvas is packaged two ways depending on size:

Canvases smaller than 24 X 24 inches:

Canvases smaller than 24” x 24” are shipped in a cardboard box, stretched, wired and ready to hang. They are packaged between multiple layers of archival paper, bubble wrap, and cardboard to keep them safe.

Canvases larger than 24 X 24 inches:

Canvases larger than 24” x 24” are taken off their wooden stretcher bars and shipped rolled, along with the bars. This is to protect larger artwork while it’s in transit and provide more reasonable shipping rates.

The canvas is carefully rolled around a sturdy cardboard tube and wrapped in layers of archival paper, plastic, and bubble wrap. The tube is then suspended inside a long custom-made cardboard box. Once received, the artwork needs to be brought to a professional framer to be re-stretched onto the stretcher bars.

If you have any questions about re-stretching or packaging feel free to email me at rachelprinsstudio@gmail.com.

 

HOW IS PAPER ARTWORK PACKAGED?

Artwork on paper is shipped flat between multiple layers of sturdy cardboard to protect it. Larger paper works are shipped in a shallow cardboard box. Smaller work is put inside an envelope. 


WHAT ARE THE SHIPPING COSTS?

Shipping costs are calculated at the checkout based on weight and destination. 

Artwork is shipped worldwide with Canada Post.

Please keep in mind, any customs due on artwork sent internationally are to be paid by the customer.

 

DO YOU DO LOCAL DELIVERY?

Yes! If you are in the Edmonton area, you can select the local delivery option at the checkout for free local delivery. After your order is created I will email you to set up a time to deliver your artwork. Please keep in mind I typically only do deliveries during evenings and weekends. 

 

HOW LONG DOES IT TAKE TO ARRIVE BY POST?

Orders are typically processed, packaged, and shipped within 1-3 business days after they are placed. Artwork is shipped with Canada Post, whose delivery time varies based on the shipping service you choose at the checkout.

 

WHAT IF THE ARTWORK IS DAMAGED DURING SHIPPING?

In the unlikely event of the artwork being damaged in transit, please take a photo of the damaged item and box and email me at rachelprinsstudio@gmail.com immediately.

I am happy to refund or replace any items that have been damaged due to shipping so long as you contact me as soon as you receive the item. The damaged artwork must be returned in the original packaging. I will cover the cost of return shipping.